To use an online dispute resolution:
This website gives entrepreneurs as well as consumers the opportunity to dispute related to an online sales contract or online service contract.
Please read the introductory notes first! By placing an order you accept my general terms and conditions. I am happy to answer any questions you may have regarding the content.
SHIPPING: Will be done either with Deutsche Post or with Hermes Parcelservice. With DHL, shipping is only possible if overall more suitable than Hermes.
SHIPMENT TRACKING: Keep an eye on your shipment when a tracking number is entered, on the side of the letter / parcel service provider!
COMPLAINTS / WARRANTY CLAIM: The manufacturer is always involved here. First contact us, then the manufacturer. After their support and instructions, they will send the article (s) directly to him, if necessary.
Terms and conditions:
1. Orders: Orders are accepted only on the basis of these general terms and conditions. The purchase contract is concluded with receipt of the invoice by the buyer, and is recognized as being accepted, if not in writing within 14 days from the date of the invoice. In the case of subsequent deliveries, orders are also executed with partial invoices. With the appearance of new general terms and conditions (AGB), the existing AGBs lose their validity.
2. Prices: The prices in all individual price lists are per individual piece of a. Item number, in EURO and including the current valid German VAT. Shipping costs are calculated as mentioned below plus. With the appearance of a respective new individual price list, the previous price list loses its validity.
3. Delivery times: The ordered items will be delivered within 2 - 4 working days in Germany. The delivery time for deliveries to the EU takes 3 working days longer. For non-stock items, or items that are procured order-related longer delivery times, which are communicated as accurately as possible.
4. Shipping costs / shipping: Shipping costs are calculated according to the minimum effort required. Better shipping conditions possible at the request of the recipient (specify when ordering), or if required, reserved. The actual shipping costs will be charged.
5. Terms of payment: Methods of payment: By advance payment, as well as cash on pickup. The merchandise remains my property until full payment has been made.
6. Warranty: The general statutory warranty period of 2 years, unless explicitly stated by the manufacturer, is valid. Complaints are to be made "immediately" after receipt of goods. Defects entitle me to a replacement delivery or Rectification. There is also the possibility of price reduction and conversion. I will not accept any unpaid returns of goods. The return costs are borne by the buyer himself. The withdrawal of spare parts is in principle excluded. Product changes are reserved for the respective manufacturer. Compensation claims beyond the purchase contract are excluded, if I am not at fault.
7. Other: Deviating general terms and conditions (AGB), or verbal agreements, shall only be valid if expressly and in writing. The commercial law of the Federal Republic of Germany, as well as the legal special provisions of the German Commercial Code (HGB) for mail order business, apply. Errors and impossibility of delivery are reserved for me. Place of performance of all services and court of jurisdiction is Ettlingen.
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